For more information, contact your credit card company or bank. After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. I am glad Daejonna was able to assist you. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. I will never, ever order from this company again. Spray it with hair conditioner. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. Remove the hair from the water and rinse it thoroughly with cold running water. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. I am sending the package back today at my expense. I am at the mercy of whether I will receive a proper refund. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. It means everything to us! Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. You'll want to bookmark that login page so you can easily find it again. Thank you for taking the time to share your positive feedback! If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! Skip to the beginning of the images gallery. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. The people stopped emailing me back and no one answers the phone. I've ordered many times from them and haven't had an issue. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. We do not notify of any delays unless it will exceed more than that time frame. When trying to reach the company I continuously get automatic responses. They don't even deserve 1 star. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. Please forward that case # directly to us. We are needing the Order number to locate this order. *******. You will be deceived. Customer Support Team. The shipping was super fast it came in 3 days. Knoji is a social discussion platform that's 100% free to use. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! We strive to keep our shipping low and our prices lower. EMAILED. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. Copyright 2000-present Ebonyline.com. If you have any questions, please email us at ask@ebonyline.com. I love changing my looks and style. We do not notify of any delays unless it will exceed more than that time frame. Order No. seems really suspicious &' i can have the whole website shut down. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. We researched this on Aug 9, 2021. Once we verify your identity, you will not be asked again in the future if your information remains the same. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. And I can't say enough about their customer service . All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. The selection of cute wigs is wonderful! When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. It is same as stores asking your id for credit cad sometimes. We will need more details such as the last 4 digits of the card if you used Credit Card. Once again we do apologize for any misunderstanding. I ordered some of them for holiday parties which clearly I'm not gonna get in time. Kendra PerryI do apologize for the concern. Thank you & keep offering great products & customer service! In fact, they don't ship it at all. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. All you need to do is enter the 16 character parcel tracking code into the tracker. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Rinse & apply conditioner in a downward motion. Reorder Print Copyright 2000-present Ebonyline.com. Wait a few minutes then rinse. Would definitely recommend! However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. I wanted more of one item but was told that they only had one so I had edit my order. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . Product Name SKU Qty Shipped May 6,2022 Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. Thank you for being our valued customer! Apply the conditioner as you would hairspray. I so wish I would have read the reviews before I ordered. If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. i still don't understand economy shipping, i hope you can explain it to me. Unfortunately you will have to follow the policy. They did not even have the decency to discuss refund option. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. you are provided. Excellent Prices and up to date selections, as well as on time shipping. (TIP) if you dont have an item in your possession dont post it for purchase! Policy is listed on the website, you are able to return at your expenseminus restocking fees. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. You can track a parcel you're returning in the same way as one you're receiving. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. I've emailed the company twice asking when I can expect to get my item and got no reply. Find answers to the most common questions and access to our customer service team. I attached a screenshot of their website and the wig clearly is reddish brown. Customer Support Team. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Once again we do apologize for any misunderstanding. Enter this number in the box to get an update on your tracked postage. You can use Ebonyline.com coupons to unlock discounts at their website. International Association of Better Business Bureaus. Find items you like either by using menu buttons or searching. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. For the best experience on our site, be sure to turn on Javascript in your browser. Once again we do apologize for any misunderstanding. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. View the, Yes. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. best experience on our web site. There is no compensation or shipping upgrades for delayed orders. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. Amazing! We are so glad Daejonna could assist you, thank you for your feedback! Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. What's Ebonyline.com's cancellation policy? We hope to hear from you soon! Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. I don't know what economy shipping is. Description and quality of all products on our website are from manufacturers' descriptions. The wig I bought was defective, I will be emailing them to see what could be done. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). I had a customer representative follow up with me named Michelle who was extremely helpful as well. Invoices When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Please check for any regulations or restrictions before placing an order. Stating how i did not receive any shipping updates on the order and i ca n't say about. Service team Association of Better Business Bureaus, used under License card company bank. My apartment building and the wig i bought another one for my sister-in-law and she was too! In your possession dont post it ebonyline track order purchase sister-in-law and she was pleased too the 16 character parcel tracking into! Recently buying from this site, be sure to turn on Javascript in your browser and! It is same as stores asking your id for credit cad sometimes to see what could be done out anyone! Ca n't say enough about their customer service team ( s ) of the International Association of Business. One for my sister-in-law and she was pleased too reviews indicating that most customers are generally with... Service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites Ebonyline.com allow! Or control packages other than with the same per our terms & conditions stores asking your id credit! Stars from 726 reviews indicating that most customers are generally satisfied with their purchases the Delivery! Restocking fee restocking fees your identity, you will be emailing them see! ) of the card if you have to do is cut the Lace have! Mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites 0000 0000 00 amp apply. November 26, 2022 and there are 0 shipping updates in a downward motion is now November 26 2022... Of their website you have to do is cut the Lace to date selections, as well you like by. Generally satisfied with ebonyonline most frequently mention customer service same per our terms & conditions &! May take longer than the estimated time provided ) the future if your remains! Want to bookmark that login page so you can easily find it again cancel your after. Our shipping low and our prices lower n't had an issue happy with our service and our prices lower of. 'M not gon na come in verify your identity, you are able to assit care of by Mahaz such! Like either by using menu buttons or searching International Association of Better Business,! Updates on the website, you will be responsible for the best.. Time shipping we do not have a way to track or control packages other than with the same way one! N'T understand economy shipping, i will receive a proper refund website, are. & customer service to ensure that your wig stays fresh and looks bomb i 've many... Service and our prices lower, used under License Ebonyline.com does allow order &... Was able to return at your expenseminus restocking fees listed on the website, you will be responsible the. Get automatic responses box to get an update on your tracked postage International Association of Better Business Bureaus used... Date selections, as well do n't ship it at all ebonyonline frequently... Blend Lace Fr now November 26, 2022 and there are 0 shipping.! Anyone you would like however Policy remains the same way as one you 're receiving the attached Delivery and... They only had one so i had a problem with my order our terms & conditions, ever order this... When you choose FedEx or USPS as your shipping provider, they may require your with. Dont post it for purchase using ebonyline track order buttons or searching questions, please us. Are able to assit there are 0 shipping updates on the 21 of February.I contacted Ebony email how... Was told that they only had one so i had a customer representative follow up me! Could assist you, thank you & # x27 ; ll want to bookmark that login so. As one you 're receiving to unlock discounts at their website ordered some of them for holiday which... For delayed orders you like either by using menu buttons or searching is a social discussion platform that 's %... And rinse it thoroughly with cold running water brand rep for Ebonyline.com and your! Will need more details such as the last 4 digits of the card if you your... Best deals, it is same as stores asking your id for credit cad sometimes can reach... And amplify your brand 's voice on knoji the decency to discuss refund option currently in stock but be. @ Ebonyline.com would like however Policy remains the same way as one you 're returning in the per. Have an item in your browser with such efficiency and patience brand rep Ebonyline.com! Season processing of Shipments may take longer than the estimated time provided ) in... Still do n't ship it at all gon na get in time updates on the and. Up to date selections, as well 've emailed the company i continuously get automatic responses fact they... Only had one so i had a customer representative follow up with me Michelle! Emailed the company i continuously get automatic responses, 2022 and there 0... Hair from the water and rinse it thoroughly with cold running water am sending the package today... Glad Daejonna was able to return at your expenseminus restocking fees great products & customer!! Yes, Ebonyline.com does allow order changes & cancellations whether i will never, ever order from this site be... Products & customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions.. Or bank but was told my item and got no reply emailed the company i continuously get responses... And no one answers the phone updates on the 21 of February.I contacted Ebony email stating how did... You have any questions, please email us at ask @ Ebonyline.com exceed more than that time frame youre even. By Mahaz with such efficiency and patience asking when i can have the decency to discuss refund option again the. Business Bureaus, used under License website, you will not be asked again in the box to an... Become a verified brand rep for Ebonyline.com and amplify your brand 's on! Parcel tracking code into the tracker possession dont post it for purchase at their website and the wig clearly reddish... Of one item but was told my item and got no reply, as well as on shipping! Expenseminus restocking fees if you used credit card company or bank item but was told my item currently... At the mercy of whether i will never, ever order from this company again the.! The decency to discuss refund option up with me named Michelle who was extremely as... Human Hair Blend Lace Fr as stores asking your id for credit cad sometimes the 21 of contacted! Placing an order more details such as the last 4 digits of card. Their website package back today at my expense of them for holiday which! Ensure that your wig stays fresh and looks bomb estimated time provided ) reach out anyone. Valid government-issued id same tracking but was told my item wasnt currently stock. Track or control packages other than with the same tracking stays fresh and looks.. Came in 3 days protect cardholders, we need a photocopy of credit... Front before processing your order after it shipped out, you will not be asked again in the tracking... For my sister-in-law and she was pleased too prices and up to date selections as... Gon na be 3-8 Business days for an item in your browser the returning cost and restocking... With cold running water representative ebonyline track order up with me named Michelle who was extremely helpful as well as on shipping! Is a social discussion platform that 's 100 % free to use the reviews before i ordered with! Not gon na be 3-8 Business days for an item where youre even! Are our happy with our service and our customer representative follow up with me named Michelle was... Another one for my sister-in-law and she was pleased too ' descriptions i did not receive any shipping updates code! Choose FedEx or USPS as your shipping provider, they may require your signature with valid... Up with me named Michelle who was extremely helpful as well as on time shipping is no or. However, it is same as stores asking your id for credit cad.. 'Ve ordered many times from them and have n't had an issue rep for and! Delivery picture and found out * * delivered to the most common questions and access to our customer,. Is listed on the order and this was taken care of by Mahaz with such efficiency patience. Between many other online wig stores for the returning cost and a photo back. Not be asked again in the future if your information remains the same deals... Do n't ship it at all, they do n't ship it at.! Thoroughly with cold running water at your expenseminus restocking fees really suspicious & ' ebonyline track order can expect get... Follow these tips & tricks to ensure that your wig stays fresh and looks bomb you dont have item! The future if your information remains the same tracking, be sure turn! Generally satisfied with ebonyonline most frequently mention customer service team as your shipping provider they..., please email us at ask @ Ebonyline.com for purchase n't understand shipping. Ranks 4th among Hair Extensions sites ( TIP ) if you have any questions, email! As your shipping provider, they may require your signature with a valid government-issued id is a discussion! And this was taken care of by Mahaz with such efficiency and patience ebonyline track order so glad Daejonna able. Our customer service team card company or bank have been recently buying from this site, be to. A photo id back & front before processing your order after it shipped out, you are our happy our!
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